Before the Next Release This Thursday.....

...I need to get a couple of things written down for my own sanity.

When we do a release, we take any where from 40 to 140 orders in addition to regular and wholesale orders. It takes time for me to transfer those into Quickbooks, especially when many people change their email address, physical address, card information, etc. I can only get so many done in a day as I am trying to take my time entering info so that we don't have packages being shipped to old addresses and such.

We're also getting multiple orders for the same person a lot.... I understand why, and trust me, we're working on making the ordering process easier. I've been combining these multiple orders to save people shipping costs, but I'm looking at a feature in our shopping cart that will automatically download the orders to Quickbooks thus saving me a lot of time and hopefully it will help get orders out a little faster. When we do this, the program is not going to recognize that there are multiple orders for the same person and combine them. You will be charged for 2 packages. Please try to get used to placing just one order!!!

We send invoices via email to each customer as we process orders for you to check your total and shipping info. Please make an effort just to look at it to see if your address is correct. Quickbooks reverted 2 shipping addresses for customers to their old addres last time and their packages were sent to wrong locations.

Jeff and I are working on a new web site that should make things easier for everyone, but until then, please help me out by being mindful of the above.

Love and peanuts,
Judy