If You Are Not Getting Our Newsletters

Even though I am using an email service currently to send out newsletters, many of you are writing to tell me you never got them.

I did not send one on this last release.... my apologies for that and I promise it won't happen again.... but I can't fix it so your spam filters don't throw them out. You have to do that on your end.

With the service I use, I can go in and check to see if my email went through... and I can tell if it was opened or not. I'm showing they are going through for the most part, but not being opened. That tells me that either emailbrain.com has been flagged by the spam filters or that your settings are such that they are getting caught on your desktop.

I sent the above notice out to the mailing list yesterday. If you did not receive it, and you think you are on our mailing list, you can do one of 2 things:

1) re-subscribe
2) check and fix your spam settings for both the sales@ & the judy@ drowningcreek.com addresses

I will be switching email services as soon as I have the new web site set up. This may correct the problem so you may want to wait a month and see if you start getting them then.

I will send another email to our list soon on the old service... I will announce it here as well so if you aren't getting them in your email, at least it will be posted here and on our blog as well.

Thanks for being patient while we work these glitches out. It'll get better, I promise.

DCS April Updates

Hello DCS Friends,

We have an important announcement for you....

Jeff and I will be taking the web site and store offline Friday, April 11 to do the server switch. We also have some restructuring to do in the web store, so it may be down for as long as a week, maybe longer. Emails to the drowningcreek.com email addresses will not go through while the site is down. If you have an URGENT issue, you can email me at judygex@mac.com. As soon as we can, we will get our email up anfd running.

PENDING ORDERS: While Jeff wrangles the web site, I will be working to get all orders and other loose ends wrapped up. I have emails that need to be written and packages that need to be shipped. I also have several "issues" involving damaged prints and other time consuming things I need to deal with. I intend to have everything completely caught up by the time the store goes back online. If you already have an email in to me and are waiting for an answer, please be patient while I handle each issue until I can get to you.

If you have not received confirmation on an order that has already been placed, you should get one soon. I still have 30+ orders to process. Please be patient as I am working on several things right now including helping Jeff rebuild the web site.

ORDERING REMINDERS:

We do not take orders via email. If you want it, place an order through the store

We prefer all correspondence be done via email so we have a hard copy for reference

We will not do another retail release until May. We will do an art print release when the web site goes back up. When the store goes back online there should be a new round of Scratch & Dent items and possibly a selection of early uncuts available. Please don't write me to ask which ones or how much; I'm not giving out any information beforehand.

If you are a 2007 subscriber and you have not gotten the email I sent on 3/3/08, please let me know. Several of you have spam filters that are kicking out the emails.

Check http://www.drowningcreek.com/dcsblog.shtml the rest of this month for updates while we are working on the new site. I'll post problems and other notes there as we get through everything.

Thanks,
Judy

Preferred Buyers Club - CLARIFICATION

We are starting to get emails from people who did not read/grasp the PBC information as it is written. I really tried to spell out the terms of both the Music & Event Subscription vs. the Preferred Buyers Club reservation so that it could be understood by everyone and I also fielded questions about it prior to putting the purchase link up, but it appears as if that was not enough. So.....

THE PCB DOES NOT INCLUDE MUSIC POSTERS. IT IS FOR ART PRINTS ONLY.

If this is an issue for anyone, email me and we'll get it worked out.

New Posters in DCS Store 1pm Thursday April 3

It's that time again! We know from the number of emails we've gotten that this Thursday will be a busy release date. We'll add the Langerado '08, Jam in the Dam '08, the Umphrey's McGee San Francisco Rat and a poster for comedian Stephen Lynch to the DCS web store at 1pm EST sharp on Thursday, April 3, 2008. Also, we forgot to add the Bonnaroo Conscious Alliance poster to the store back last summer, so we're adding that one as well.

DCS Order Info Reminder: If you choose the Paypal option, please wait until we send you a Pay Request for your order before you send payment. We do not work on weekends, so it could Monday or Tuesday before you get your order confirmation or Pay Request. Please be patient! We'll get them out as quickly as possible.


DCS 2007 Subscriber's Note: Subscription packages for the last part of the '07 Subscription will start shipping next week. Tubes were ordered today!

DCS 2008 Subscriber's Note: Reservations from previous '07 subscribers for the '08 Music & Event Subscriptions will be finalized this week and any available subscriptions will be added to the web site in the next week or so.

DCS Preferred Buyer's Club Note: The response to the PBC has been, well, overwhelming! We're still sorting out the reservations that came in while we were out of the country, and we'll send a newsletter out as soon as we get the mailing list set up. I should have info on the first art print to be released to the PBC by then....

DCS Announcement Policy Refresher: ALL release info and dates posters will be put in the web store will be posted here at least 2 days prior to the posters going into the store. We will also send the information in an email to our Newsletter subscribers. Please check here or sign up for the newsletter for that information.